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These Corporate Services Terms (“Terms”) govern the provision of corporate services by Acumen Genesis Pte. Ltd. (“Acumen Genesis”, “we”, “us”, or “our”) through our website, client portal, digital forms, electronic communications, payment systems, and related online channels.

By requesting, purchasing, accessing, or using any of our corporate services through our website or related digital systems, you agree to be bound by these Terms. If you do not agree, you must not use our services.

1. Scope of Services

Acumen Genesis provides corporate services through an online delivery model. Our services may include company incorporation support, corporate secretarial support, annual compliance support, maintenance of statutory records, preparation of routine corporate documents, filing coordination, and related administrative or compliance support services as described on our website or otherwise confirmed by us in writing.

The scope of services is limited to the specific service purchased, ordered, or confirmed by us. No service shall be implied by prior communications, course of dealing, or assumption. Unless expressly stated otherwise in writing, our services do not include legal advice, legal representation, audit services, assurance services, insolvency services, or any regulated activity requiring a separate appointment, licence, or mandate.

2. Online Service Model

Acumen Genesis operates through a digital and website-based service model. Enquiries, onboarding, identity verification, document collection, approvals, communications, invoicing, payment, and service coordination may be conducted entirely through our website, client portal, email, digital forms, electronic signature platforms, messaging tools, and other online systems designated by us.

You acknowledge and agree that we may rely on electronic records, digital communications, uploaded documents, website submissions, online confirmations, and electronic approvals in the course of providing the services.

3. No Legal Advice

Unless expressly agreed in writing, Acumen Genesis does not provide legal advice, legal opinions, or legal representation. Corporate secretarial, compliance, filing, and administrative support services do not constitute legal advice.

Where legal advice is required, you are responsible for obtaining advice from qualified legal counsel.

4. Commencement of Services

A binding service arrangement arises when we accept your order, confirm your engagement, issue an invoice or written confirmation, receive payment where required, commence work, or otherwise notify you that we are acting for you.

Submission of an enquiry, request for information, or preliminary documents does not by itself oblige Acumen Genesis to accept an engagement or provide services.

5. Your Responsibilities

You must provide all information, records, documents, approvals, and instructions reasonably required for us to perform the services. You warrant that all information and materials provided by or on your behalf are true, accurate, complete, current, and not misleading, and that you are authorised to provide them.

You must promptly notify us of any change relevant to the services, including any change in your company’s name, ownership, directors, shareholders, officers, beneficial ownership, registered office, business activities, legal status, or regulatory position.

You remain solely responsible for your company’s management decisions, statutory obligations, filing deadlines, and compliance responsibilities, except to the extent we have expressly agreed in writing to undertake a specific task on your behalf. You are also responsible for reviewing all drafts, forms, resolutions, filings, notices, and other documents prepared by us before approval, execution, or filing.

6. Authority and Reliance on Instructions

We may rely on any instruction, approval, confirmation, consent, communication, or document that appears to come from you or from any person reasonably believed by us to be authorised by you, including through your registered email address, client portal access, website submission, digital account, or designated representative.

We shall not be liable for acting on such instructions unless we have actual knowledge that the instruction was unauthorised.

7. Fees and Payment

Fees, charges, disbursements, and applicable taxes for our services shall be as stated on our website, invoice, quotation, proposal, order confirmation, or other written confirmation issued by us. Unless otherwise stated, all fees are in Singapore Dollars and exclude GST, government charges, statutory filing fees, courier charges, payment processing fees, and third-party disbursements.

We may require advance payment, full payment before commencement, a deposit, or recurring subscription payment depending on the nature of the service. Invoices are payable within the period stated on the invoice, or, if no period is stated, within seven days from the invoice date.

If any amount remains unpaid after the due date, we may charge interest at the rate of [Insert Rate]% per month or the maximum rate permitted by law, whichever is lower, from the due date until payment in full.

8. Suspension and Refusal of Service

We may suspend, refuse, or discontinue services at any time if payment is overdue, required information is not provided, information supplied cannot be verified, we reasonably suspect fraud, illegality, sanctions exposure, money laundering, misrepresentation, or regulatory risk, or if continuing to act would expose us to legal, ethical, professional, operational, or reputational risk.

We shall not be liable for any loss, penalty, late fee, rejection, lapse, strike-off, enforcement action, or compliance breach arising from such suspension, refusal, or discontinuance where it is reasonably exercised under these Terms or required by law.

9. Compliance and Due Diligence

You acknowledge that we may be required to conduct identity verification, client due diligence, sanctions screening, beneficial ownership verification, source-of-funds checks, and other compliance procedures before or during the provision of services.

We may request identification documents, corporate records, proof of address, ownership information, and other supporting materials as we consider necessary. If such information is not provided promptly or satisfactorily, we may decline to act, suspend work, or terminate the service arrangement without liability.

10. Confidentiality

We will use reasonable efforts to preserve the confidentiality of non-public information provided by you, subject to disclosure where required or permitted by law, regulation, professional obligation, court order, insurer requirement, internal administration, debt recovery, service delivery, or disclosure to our professional advisers, auditors, subcontractors, technology providers, payment providers, or relevant authorities on a need-to-know basis.

This clause does not apply to information that is publicly available other than through breach, was lawfully known to the receiving party before disclosure, or is lawfully received from a third party without restriction.

11. Personal Data

You acknowledge and agree that we may collect, use, disclose, store, transfer, and otherwise process personal data in connection with the services, the administration of the client relationship, compliance procedures, payment processing, record-keeping, and related business operations, in accordance with our Privacy Policy and applicable law.

Where you provide personal data relating to any director, shareholder, officer, beneficial owner, employee, or representative, you warrant that you are authorised to provide such data and have obtained any necessary consent or provided any required notice.

12. Intellectual Property and Work Product

All rights in our templates, internal methodologies, checklists, processes, workflows, systems, website content, and service materials remain vested in or licensed to Acumen Genesis unless expressly stated otherwise.

Upon full payment of all fees due, you may use the final work product delivered specifically for you for your internal business purposes only, subject to any limitations stated in the relevant service scope. You may not reproduce, distribute, modify, license, or exploit our materials except as permitted by law or with our prior written consent.

13. Marketing, Publicity, and Testimonials

Unless otherwise agreed in writing, you grant Acumen Genesis a non-exclusive, revocable right to identify you as a client of Acumen Genesis for reasonable business promotion purposes, including on our website, in proposals, presentations, capability statements, and client lists. This may include use of your name, trade name, and logo.

We will not disclose confidential information, commercially sensitive information, or details of the services beyond a general description unless you have expressly approved such disclosure in writing.

If you provide a testimonial, review, endorsement, or similar statement regarding our services, or expressly approve such wording, you consent to Acumen Genesis using, reproducing, and publishing that statement together with your name, trade name, and logo for marketing and promotional purposes.

You may withdraw this consent at any time by written notice. Upon receipt of such notice, Acumen Genesis will cease new use of your name, logo, or testimonial within a reasonable period. Withdrawal will not apply retrospectively and will not require Acumen Genesis to recall, reprint, remove, or destroy materials already produced, published, circulated, submitted, or committed for publication before the withdrawal takes effect.

14. Third-Party Providers

We may use third-party service providers, software vendors, cloud platforms, electronic signature providers, communication tools, payment processors, and other digital infrastructure in connection with the provision of services.

We are not responsible for third-party platforms, products, or services that are not under our control. We may add, remove, replace, or suspend third-party providers or integrations at any time where reasonably necessary for business, legal, operational, or security reasons.

15. Disclaimer of Warranties

Our services are provided based on the information made available by you and on the laws, practices, filing procedures, and regulatory requirements as understood at the time of performance. We do not warrant or guarantee any specific legal, regulatory, tax, commercial, or financial outcome.

To the fullest extent permitted by law, Acumen Genesis disclaims all warranties, express, implied, statutory, or otherwise, including warranties of completeness, accuracy, reliability, merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability of any website, platform, or online system.

16. Limitation of Liability

To the fullest extent permitted by law, Acumen Genesis shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive loss or damage, or for any loss of profit, revenue, business, goodwill, opportunity, anticipated savings, or data, whether arising in contract, tort, negligence, breach of statutory duty, or otherwise.

Acumen Genesis shall not be liable for any loss arising from or in connection with delays, rejections, non-approvals, or other outcomes caused by incomplete, inaccurate, misleading, or late information or instructions provided by you or on your behalf, your failure to review or approve documents in a timely manner, acts or omissions of third parties, actions of regulators or public authorities, payment system failures, internet or platform outages, or events beyond our reasonable control.

Subject always to the foregoing, and to the fullest extent permitted by law, the total aggregate liability of Acumen Genesis arising out of or in connection with the services shall not exceed the total fees actually paid by you to Acumen Genesis for the specific service giving rise to the claim during the twelve-month period immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited.

17. Indemnity

You agree to indemnify and hold harmless Acumen Genesis, its directors, officers, employees, contractors, and agents from and against all claims, demands, actions, losses, damages, liabilities, costs, and expenses, including reasonable legal costs, arising out of or in connection with your breach of these Terms, your breach of law, any false, misleading, incomplete, or unlawful information or document supplied by or on your behalf, or any claim by a third party arising from our acting in accordance with your instructions.

18. Force Majeure

We shall not be liable for any delay or failure in performance caused by any event beyond our reasonable control, including internet failure, platform outage, cyber incident, power failure, pandemic, labour disruption, government action, regulatory delay, war, civil unrest, natural disaster, failure of telecommunications, or failure of third-party service providers.

19. Termination

We may terminate or discontinue the provision of services at any time where you fail to pay amounts due, breach these Terms, fail to provide required information, refuse compliance checks, provide misleading information, or create legal, ethical, professional, or reputational risk.

You may discontinue use of our services subject to payment of all fees, disbursements, and costs incurred up to the effective date of discontinuance.

Termination or discontinuance does not affect accrued rights, payment obligations, confidentiality obligations, indemnities, publicity consents already exercised, limitation of liability provisions, or any clause intended to survive termination.

20. Mediation and Dispute Resolution

If any dispute arises out of or in connection with these Terms or the services, the parties shall first use reasonable efforts to resolve the dispute through good faith discussions.

If the dispute is not resolved within thirty days after one party gives written notice of the dispute to the other, the parties agree to attempt to resolve the dispute through mediation in Singapore before commencing court proceedings, unless urgent injunctive or interlocutory relief is required.

The mediation shall be administered by the Singapore Mediation Centre, or such other mediation body as the parties may agree, and shall be conducted in accordance with the applicable mediation rules in force at the time the mediation is commenced.

If the dispute is not resolved by mediation within sixty days after the mediator is appointed, or such longer period as the parties may agree in writing, either party may commence court proceedings.

21. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of Singapore.

Subject to the mediation clause above, the parties irrevocably submit to the exclusive jurisdiction of the courts of Singapore, except that Acumen Genesis may seek injunctive or equitable relief in any court of competent jurisdiction.

22. Third Party Rights

A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any provision of these Terms, except that any affiliate, director, officer, employee, contractor, agent, adviser, subcontractor, or service provider of Acumen Genesis may rely on and enforce any provision of these Terms that expressly confers a benefit on that person.

The rights of the parties to rescind or vary these Terms are not subject to the consent of any third party.

23. Amendments

We may amend these Terms from time to time by publishing the updated version on our website. The updated version shall take effect from the date stated on the website. Your continued use of our services after the effective date of the updated Terms constitutes acceptance of the revised Terms.

24. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

25. Entire Terms

These Terms, together with any applicable quotation, invoice, order confirmation, proposal, website service description, Privacy Policy, and any service-specific terms published or issued by us, constitute the entire agreement between you and Acumen Genesis in relation to the services and supersede all prior discussions, understandings, and communications relating to the same subject matter.

26. Contact

If you have any questions regarding these Terms or our services, please Contact Us.