FAQ

General

1. What does Acumen Genesis do?

Acumen Genesis provides professional business support services in Singapore, including accounting, bookkeeping, tax compliance and advisory support, corporate secretarial services, company incorporation support, payroll support, and related administrative services.

2. How do I engage Acumen Genesis?

You may engage Acumen Genesis through our website by selecting the relevant service, submitting the required information and documents, and making payment where applicable. We will review your submission and contact you if further information is required.

3. Are all services provided online?

Yes. Acumen Genesis operates through a digital service model. Enquiries, onboarding, document submission, communication, invoicing, payment, and service coordination are handled through our website and related digital systems.

3. Are all services provided online?

4. Do I need to attend a meeting in person?

No. Our services are designed to be delivered online. In most cases, no physical meeting is required unless a specific legal, regulatory, or verification requirement makes this necessary.

5. When is an engagement considered confirmed?

An engagement is generally confirmed when we accept your instructions in writing, issue an engagement letter or equivalent written confirmation, or commence work on the agreed basis. Submission of an enquiry alone does not create a professional-client relationship.

6. Can I engage Acumen Genesis if I am not based in Singapore?

Yes, subject to the nature of the engagement and our ability to complete the required onboarding, verification, and compliance checks. Certain services may be available only where the relevant legal and regulatory requirements are satisfied.

Onboarding and Documents

7. What information do I need to provide before work can begin?

The information required will depend on the service requested. In general, we may require contact details, company information, identification documents, supporting records, and any other information necessary to understand your instructions and perform the service properly.

8. Why do I need to provide identification or verification documents?

As a professional firm, Acumen Genesis may need to conduct identity verification, client due diligence, and compliance checks before accepting or continuing an engagement. This may include requests for identification documents, business records, beneficial ownership details, proof of address, and related supporting information.

9. How do I submit documents?

Documents may be submitted through the relevant form, portal, or document submission channel provided on our website. You should ensure that all documents are complete, accurate, current, and legible.

10. What happens if the information I submitted changes?

You should notify Acumen Genesis promptly through the appropriate website or contact channel if any information or document previously provided changes. Delays, errors, or additional work may arise if outdated or incomplete information is relied upon.

Payment and Process

11. How are payments made?

Payments are made through our website or connected payment systems using the payment methods made available at checkout or invoice stage. Unless otherwise agreed in writing, payment must be completed before work begins.

12. Will I receive an invoice or payment confirmation?

Yes. Where applicable, an invoice, receipt, or payment confirmation will be issued electronically through the website, email, or another designated digital channel.

13. Are your fees refundable?

Refundability depends on the nature of the service and the stage reached in the engagement. Fees for work already performed, government charges, filing fees, third-party charges, and payment processing costs are generally non-refundable once incurred, unless otherwise stated in writing.

14. How long will the service take?

Turnaround times depend on the type of service, the completeness and accuracy of the information provided, the responsiveness of the client, and any regulatory or third-party requirements involved. Any timeline given is an estimate unless expressly stated otherwise.

15. Will Acumen Genesis remind me of filing deadlines or compliance dates?

Where this forms part of the agreed scope of service, reminders or compliance support may be provided through our digital systems. Unless expressly agreed otherwise, responsibility for monitoring deadlines and taking timely action remains with the client.

16. What is included in your company incorporation service?

Our incorporation service may include company name application, preparation and filing of incorporation documents, and coordination of the registration process, subject to the selected service scope.

17. What corporate secretarial services do you provide?

Our corporate secretarial services may include maintenance of statutory registers, preparation of routine resolutions, annual return support, changes in company officers or shareholders, and related compliance administration, depending on the agreed scope.

18. What is included in your accounting or bookkeeping service?

Depending on the selected package, our accounting and bookkeeping services may include transaction recording, ledger maintenance, reconciliations, preparation of management accounts, and related accounting support.

19. What tax services do you provide?

Our tax services may include tax compliance support, preparation of tax filings, review of tax positions, and tax advisory support within the agreed scope of engagement.

20. Do you provide legal advice?

No, unless expressly stated otherwise in writing. Acumen Genesis provides accounting, tax, corporate secretarial, and related professional support services. Where legal advice is required, you should consult qualified legal counsel.

21. How does Acumen Genesis handle personal data?

Acumen Genesis processes personal data in accordance with its Privacy Policy and applicable law. Personal data submitted through the website may be used for onboarding, service delivery, payment processing, compliance checks, communication, record-keeping, and related business purposes.

22. Is it safe to send documents and make payment online?

Acumen Genesis uses digital systems and third-party providers intended to support secure communication and payment processing. However, no internet-based system can be guaranteed to be completely secure, and users should ensure that they use secure devices and networks.

23. Does contacting Acumen Genesis through the website create a client relationship?

No. Accessing the website, submitting an enquiry, or communicating with us through the website does not by itself create a professional-client relationship. A relationship is established only when we accept an engagement on agreed terms.

24. How can I contact Acumen Genesis?

You may contact Acumen Genesis through the contact form, enquiry page, client portal, or other contact details published on our website. Website-based communication is the primary channel for enquiries, onboarding, and service support.